Freedom Rocks does not ship Saturdays, Sundays or on national holidays. All orders are shipped from New Jersey via USPS, and typically ship within 72 hours of payment being received. Sometimes it can take up to 4 business days for your order to ship, depending on order volume and gemstone availability. Occasionally, orders will take longer depending on gemstone availability. We will notify you if this is the case with your order.
All orders shipped via Priority Mail will receive up to $100 insurance.
If you need expedited shipping, additional insurance, or a signature confirmation upgrade, Please email me at Freedomrocksco@gmail.com before placing your order.
If an order is returned because of an incorrect shipping address, or was determined undeliverable for any reason, the buyer will be responsible for the additional re-shipping fee.
Refunds will not be issued for any packages shown as delivered by the tracking number.
I am not responsible for lost or stolen packages.
Whenever possible, your order will be packaged using recycled and reusable materials. I encourage you to continue the cycle and reuse as much of the packing paper, tissue paper, bubble wrap, packing peanuts, etc. that you can. Together we can help reduce our impact on the environment. Every small step makes a difference.
Worldwide shipping is available. If you don't see your country listed at checkout, please email Freedomrocksco@gmail.com to get that setup along with an accurate shipping cost.
Payment plans are available on orders $200 and over, and are offered at our sole discretion. Should you want to set one up, please contact Freedomrocksco@gmail.com to discuss further.
Once a plan has been setup and your first payment has been made, no refunds are issued even if you should not be able to complete the payments.